Terms and Conditions

Terms and conditions

Last updated: August 31, 2026

These Terms and Conditions govern the use of the website www.diviziatm.ro / diviziatm.ro, as well as the requesting and provision of the services offered by DIVIZIATM S.R.L.
By accessing the website, submitting a request for a quote, or contracting a service, the user declares that they have read and understood the provisions of this document.

1. Supplier details

The website and the services presented through it are administered by:

DIVIZIATM S.R.L.
Tax Identification Number: 48659627
Trade Register No.: J2023003157355
Timișoara, Timiș County, Romania
Phone: 0730 759 388
Email: office@diviziatm.ro

Hereinafter referred to as “DiviziaTM,” the “Service Provider,” or the “Supplier.” The public data consulted indicate DIVIZIATM S.R.L., Tax Identification Number 48659627, and registration no. J2023003157355.

2. Services offered

DiviziaTM provides digital services such as, but not limited to:

  • creation of presentation websites;
  • creation and development of WooCommerce online stores;
  • WordPress development;
  • custom WordPress and WooCommerce plugin development;
  • redesign website;
  • WordPress maintenance and administration;
  • speed and performance optimization;
  • website security;
  • cleaning compromised websites;
  • SEO optimization;
  • management and configuration of Google Ads campaigns;
  • graphic design, banners, and visual identity;
  • integrations and automations;
  • development of custom software functionalities;
  • Consulting and technical support.

The list of services may be modified or supplemented at any time.

3. Requesting a quote

Submitting the contact form or a request through the DiviziaTM Configurator does not automatically constitute the conclusion of a contract or the final acceptance of an order. The information and prices displayed in the configurator are for guidance only, unless expressly stated otherwise. Depending on the project requirements, DiviziaTM may request additional information before submitting a final offer.

The service is contracted after the written acceptance of the offer, order confirmation, signing of a contract, payment of the advance, or through another method agreed upon by the parties.

4. Offers and prices

Service prices may vary depending on:

  • the complexity of the project;
  • number of pages or products;
  • the requested functionalities;
  • the necessary integrations;
  • content volume;
  • completion time;
  • the additional services requested.

The final price and included services are those specified in the quotation, contract, or commercial document accepted by the customer. Any functionality or service requested subsequently that is not included in the initial quotation may be charged separately.

The prices will be expressed in lei or in another currency specified in the offer.

5. Payment for services

The payment method, advance payment amount, and payment deadlines are established for each project through the offer, contract, or invoice.

Depending on the project, payment may be made:

  • integral;
  • by advance payment and final payment;
  • in installments;
  • in the form of a monthly subscription for recurring services.

DiviziaTM may begin the work after receipt of the advance payment, if one is specified in the offer. In the event of delayed payments, the Service Provider may temporarily suspend the services or project development until the outstanding amounts are paid, in compliance with the contract and applicable legislation.

6. Completion period

The timelines displayed on the website or in the configurator are estimates unless explicitly confirmed by an offer or contract.

The actual implementation period begins after the necessary project conditions have been fulfilled, such as:

  • acceptance of the offer;
  • payment of the advance, if applicable;
  • provision of the necessary materials;
  • providing access to the website, hosting, domain, or other platforms;
  • the transmission of all necessary information.

Delays in the client’s provision of materials, approvals, or access may result in a corresponding adjustment to the delivery deadline.

7. Client Obligations

The Client undertakes to provide accurate and complete information necessary for the completion of the project.

The client is responsible for the materials provided to the DivisionTM, including:

  • texts;
  • photographs;
  • logos;
  • video materials;
  • brands;
  • databases;
  • products;
  • documents;
  • other elements protected by intellectual property rights.

By submitting these materials, the client declares that they hold the necessary rights to use them or have the permission of the rights holder. DiviziaTM cannot be held responsible for infringement of third-party rights resulting from materials provided by the client.

8. Changes and revisions

The number of revisions included in a project may be specified in the commercial proposal.

Changes that significantly alter the initial requirements, project structure, or agreed functionalities may be considered additional work and may require a separate quotation.

Additional requests may affect both the cost and the initial delivery time.

9. Websites and online stores

DiviziaTM develops websites in accordance with the specifications approved by the client. The client is responsible for reviewing the project before final approval and communicating any issues observed. After the project has been approved and delivered, additional modifications that do not constitute implementation errors may be billed separately.

Compatibility with devices, browsers, WordPress versions, WooCommerce, or other technologies will be reported based on the current versions or those established in the project specifications at the time of development.

10. WordPress Plugin Development

Custom plugins are developed according to the established requirements and the existing technical environment at the time of development. DiviziaTM offers a 12-month warranty on developed plugins on its website.

The warranty covers the correction of programming errors in the code developed by DiviziaTM that prevent it from functioning according to the agreed specifications.

The warranty normally does not include:

  • development of new functionalities;
  • modification of the initial requirements;
  • problems caused by other plugins or themes;
  • modification of the code by the client or third parties;
  • server or hosting service issues;
  • incompatibilities arising from major updates to WordPress, WooCommerce, PHP, or the
  • external services, if they require additional development;
  • problems caused by cyberattacks or improper use.

Extending or modifying the plugin after delivery may be subject to a separate quotation.

11. Themes, plugins, and services provided by third parties

Some projects may use products or services developed by third parties, such as:

  • WordPress themes;
  • plugins;
  • API services;
  • Google services;
  • payment processors;
  • newsletter platforms;
  • hosting services;
  • security services;
  • fonts;
  • images or other licensed resources.

The licenses and subscriptions for these services are not included in the project price unless this is expressly stated in the offer. DiviziaTM cannot guarantee the continuous or unchanged operation of services provided by third-party companies.

12. Domains and hosting services

If DiviziaTM assists the client with the purchase or configuration of a domain or hosting service, the respective provider’s terms apply separately. The client is responsible for renewing domains, hosting, and external services, except when their management is explicitly included in a maintenance contract.

13. Maintenance services

Maintenance services may include, depending on the package:

  • WordPress updates;
  • theme and plugin updates;
  • backup;
  • security checks;
  • database optimization;
  • operation monitoring;
  • technical interventions;
  • content changes.

The exact scope of the maintenance service is as established in the accepted offer or contract.

No computer system connected to the Internet can benefit from an absolute guarantee against attacks, vulnerabilities, interruptions, or data loss. DiviziaTM will apply the technical measures provided for in the contracted service, without being able to guarantee the absolute elimination of all IT risks.

14. SEO Services

SEO services are carried out with the aim of improving the website’s structure, content, performance, and visibility in search engines.

DiviziaTM cannot guarantee:

  • a certain position on Google;
  • permanently maintaining a position;
  • a certain number of visitors;
  • a certain number of customers;
  • a certain level of sales.

Search engine algorithms are controlled exclusively by the companies operating those services and may be modified independently of DiviziaTM.

15. Google Ads and online promotion

For Google Ads services, DiviziaTM can set up, manage, and optimize campaigns according to the contracted service. The advertising budget paid to Google is not included in the management fee unless explicitly stated.

Campaign results may depend on numerous factors, including:

  • competition;
  • budget;
  • seasonality;
  • website;
  • commercial offer;
  • prices;
  • user behavior;
  • Google’s rules and algorithms.

DiviziaTM does not guarantee a specific number of sales, customers, conversions, ad positions, or a specific ROAS. The suspension or restriction of an advertising account by Google is subject to Google’s policies and may be beyond DiviziaTM’s control.

16. Intellectual Property Rights

Rights to materials developed specifically for the client are established in the project proposal or contract. In the absence of different provisions, the client’s right to use the final project deliverable becomes applicable after the services have been paid for in full.

The rights to the following are not transferred automatically:

  • third-party software;
  • commercial plugins and themes;
  • open-source libraries;
  • DiviziaTM internal tools;
  • reusable generic modules;
  • components developed before the project;
  • separately licensed elements.

These remain subject to their own licensing terms.

Proposals, sketches, and unaccepted versions remain the author’s property unless the parties agree otherwise.

17. Portfolio

DiviziaTM may request the right to showcase completed projects in its own portfolio, on its website, in commercial presentations, or on social media. If a confidentiality agreement exists or the client makes a justified request, the project will only be showcased under the conditions agreed with the client.

18. Confidentiality

DiviziaTM will treat the information and technical access credentials provided for the performance of the services as confidential, insofar as they are not public information. The Client is responsible for changing temporary passwords or access credentials after the completion of the project, when recommended.

Information regarding the processing of personal data is presented separately in Privacy Policy.

19. Consumers’ Right of Withdrawal

This section applies to individuals who contract the services as consumers, not to legal entities or professionals who contract the services for their economic activities. In the case of a distance contract for services, the consumer generally has 14 days from the conclusion of the contract to exercise the right of withdrawal, in accordance with Government Emergency Ordinance no. 34/2014. If the consumer expressly requests that the service provision begin before the withdrawal period expires and subsequently withdraws, they may be required to pay the proportionate value of the services already performed, in accordance with the applicable legislation.

After the service has been fully performed, the right of withdrawal may cease if performance began with the consumer’s prior express consent and the consumer confirmed having acknowledged the loss of the right of withdrawal after full performance. For contracts concluded between professionals (B2B), the cancellation or termination conditions are those established in the accepted offer or contract.

20. Project Cancellation

The conditions regarding the cancellation of a project are set out in the relevant proposal or contract.

If the project has been started and the client requests its termination, DiviziaTM may invoice the work actually performed up to the time of termination, within the limits stipulated by the contract and applicable legislation. Costs already paid to third parties, such as licenses, domains, hosting, or other services specifically ordered for the project, may be non-refundable when the respective providers do not allow refunds.

The provisions of this section do not limit the statutory rights granted to consumers.

21. Limitation of Liability

DiviziaTM shall use reasonable efforts to provide the services in a professional manner.

DiviziaTM cannot be held responsible for damages caused exclusively by:

  • improper use of the website;
  • modifications made by the customer or third parties;
  • services or software provided by third parties;
  • unavailability of hosting services;
  • cyberattacks that could not reasonably have been prevented;
  • changes to external platforms;
  • incorrect information or materials provided by the client;
  • violation of the external platforms’ terms by the client.

For B2B relationships and to the extent permitted by law, any additional limitations of liability may be established by the contract concluded between the parties. Nothing in these Terms and Conditions limits rights that cannot be waived by contract under applicable law.

22. Force Majeure

Neither party shall be liable for failure to perform its contractual obligations when such failure is caused by an event of force majeure or an unforeseen event, under Romanian law.

The affected party shall inform the other party within a reasonable period of the occurrence of the situation.

23. Personal data protection

The data submitted through the website forms is used to analyze requests, communicate with potential clients, and provide the contracted services. More information about the data collected, the purposes of processing, and the rights of data subjects is available on the Privacy Policy page.

The use of cookies is described on the Cookie Policy page.

24. Complaints

For any issue related to DiviziaTM services, customers are encouraged to contact the company first for an amicable resolution:

Email: office@diviziatm.ro
Phone: 0730 759 388

Consumers may also contact the National Authority for Consumer Protection – ANPC. Consumers also have access to the Alternative Dispute Resolution (ADR) mechanism administered in Romania by ANPC.

25. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Romania. Any disagreements shall primarily be resolved amicably. If an amicable resolution is not possible, disputes shall be settled by the competent courts in accordance with the applicable legislation. Consumers’ rights regarding the jurisdiction of the courts and the protection afforded by mandatory legislation shall not be affected.

26. Amendment of the Terms and Conditions

DiviziaTM reserves the right to update these Terms and Conditions when the services offered, the website, or applicable legislation changes. The updated version will be published on this page together with the date of the latest amendment.

For projects already under contract, the provisions of the contract and the conditions accepted at the time it was concluded shall apply, except where otherwise required by law.

27. Contact

For information regarding these Terms and Conditions:

DIVIZIATM S.R.L.
Email: office@diviziatm.ro
Phone: 0730 759 388
Timișoara, Romania